Privacy Policy
This policy explains how the ROY DIAMOND website handles information submitted by business buyers, suppliers and professional visitors.
Effective date: 21 July 2026
Information We Collect
We may collect information that you voluntarily provide, including your name, company name, country, email address, phone or WhatsApp number, product requirements, quantities, budget details, messages, CAD files, sketches and reference images.
Basic technical information such as browser type, device type, visited pages and security logs may also be processed by the website host or connected service providers.
How We Use Information
- To respond to diamond and jewellery inquiries.
- To prepare quotations, specifications, CAD discussions and production communication.
- To arrange certification, documentation, payment, packing or shipping when an order proceeds.
- To protect the website, prevent abuse and improve buyer support.
Sharing and Service Providers
Information may be shared only when reasonably required with website hosting providers, communication services, payment providers, certification laboratories, production partners, logistics providers or professional advisers involved in an inquiry or confirmed order. We do not sell buyer contact information.
Uploaded Designs and References
Buyer-supplied designs, CAD files and references are used to evaluate or fulfil the requested work. Buyers should submit only material they are authorised to share. Confidential handling or an NDA should be agreed in writing before sending highly sensitive proprietary designs.
Retention and Security
Information is retained only for as long as reasonably necessary for inquiry handling, order records, dispute prevention, accounting or legal obligations. Reasonable technical and organisational safeguards are used, but no internet transmission or storage system can be guaranteed completely secure.
Your Choices
You may request access, correction or deletion of information you submitted, subject to records that must be retained for legitimate business, accounting, fraud-prevention or legal reasons. You may also ask us to stop non-essential follow-up communication.
International B2B Processing
ROY DIAMOND serves international buyers from India. Information may therefore be processed in India or in countries where hosting, communication, certification or logistics providers operate.
Children
This website is intended for business and professional use and is not directed to children.
Privacy Questions or Requests
For privacy-related questions, access requests, corrections or deletion requests, please use our Contact Page.