Privacy Policy
This policy explains how the ROY DIAMOND website handles information submitted by business buyers, suppliers and professional visitors.
Information We Collect
We may collect information that you voluntarily provide, including your name, company name, country, email address, phone or WhatsApp number, product requirements, quantities, budget details, messages, CAD files, sketches and reference images.
Basic technical information such as browser type, device type, visited pages and security logs may also be processed by the website host or connected service providers.
How We Use Information
- To respond to diamond and jewellery inquiries.
- To prepare quotations, specifications, CAD discussions and production communication.
- To arrange certification, documentation, payment, packing or shipping when an order proceeds.
- To protect the website, prevent abuse and improve buyer support.
Sharing and Service Providers
Information may be shared only when reasonably required with website hosting providers, communication services, payment providers, certification laboratories, production partners, logistics providers or professional advisers involved in an inquiry or confirmed order. We do not sell buyer contact information.
Technology and communication providers. Website hosting and inquiry tools use Netlify; video delivery may use Cloudinary and Hyperserve. Google Analytics is optional and is not loaded until analytics permission is given. If you contact us via WhatsApp or email, your message may be handled through the applicable communication provider and any configured email-delivery service. Payment, laboratory and logistics providers are involved only when relevant to an inquiry or order. Their services and countries of processing can differ by transaction.
Uploaded Designs and References
Buyer-supplied designs, CAD files and references are used to evaluate or fulfil the requested work. Buyers should submit only material they are authorised to share. Confidential handling or an NDA should be agreed in writing before sending highly sensitive proprietary designs.
Retention and Security
Information is retained only for as long as reasonably necessary for inquiry handling, order records, dispute prevention, accounting or legal obligations. Reasonable technical and organisational safeguards are used, but no internet transmission or storage system can be guaranteed completely secure.
How retention is determined. Inquiry records and uploaded references are kept while a quotation, discussion or related order is active, then reviewed against whether buyer support, dispute handling, contractual performance or legal/accounting requirements still justify keeping them. Records required for tax, shipping or regulatory purposes may need longer retention. Security and system records are retained only for operational and lawful purposes. The exact retention schedule and deletion workflow across hosting, email, messaging, files and backups must be confirmed operationally; this policy does not promise automatic deletion after a fixed number of days.
Your Choices
You may request access, correction or deletion of information you submitted, subject to records that must be retained for legitimate business, accounting, fraud-prevention or legal reasons. You may also ask us to stop non-essential follow-up communication.
Privacy contact and requests. To request access, correction or deletion, to object to non-essential follow-up or to raise a privacy complaint, email info@roydiam.com with the subject “Privacy Request”. We may verify that you are authorised to make the request before disclosing or deleting data. We will review applicable legal obligations and communicate the outcome. Where applicable, you may also complain to a competent data-protection regulator. Cookie preferences can be changed at any time using the website's “Cookie settings” control.
International B2B Processing
ROY DIAMOND serves international buyers from India. Information may therefore be processed in India or in countries where hosting, communication, certification or logistics providers operate.
Cross-border services. Information submitted through this India-based B2B website may be processed by service providers or business partners in other countries, including for website hosting, communications and order fulfilment. Where EU or UK transfer requirements apply, suitable transfer arrangements must be confirmed for the relevant provider and processing activity; this page does not claim a specific unverified legal safeguard or destination.
Children
This website is intended for business and professional use and is not directed to children.